Remote Support

FAQs

1. What area do you serve?

We provide on-site computer repair and IT support throughout the Las Vegas area, including Henderson, Summerlin, and nearby communities. For clients outside this area, we also offer secure remote support — so we can help you no matter where you are.

2. What makes Prime TechCare different from other computer repair companies?

5. Do you offer any service guarantees?

4. Do you help home users and seniors?

3. Do you offer IT services for small businesses?

Yes. Every service comes with our 100% satisfaction guarantee and a 6-month warranty on all PCs and parts. Whether we work on-site or remotely, if something isn’t right, we’ll make it right — at no extra charge.

Yes. We specialize in small business IT support, including network setup and management, cybersecurity protection, data backup and recovery, NAS storage, and cloud solutions. We provide both on-site and remote monitoring to keep your systems secure and efficient.

We don’t just fix problems — we prevent them. Our Proactive TechCare System provides regular maintenance and monitoring to stop downtime before it starts. Whether on-site or remote, you get fast response, honest pricing, and friendly local service backed by real guarantees.

Absolutely. We love helping older adults and anyone who feels less confident with technology. Our technicians offer patient, step-by-step guidance — whether in person or through remote sessions — so you can learn comfortably and safely at your own pace.

“Below are some of the most common questions we get from our business and home clients in Las Vegas — including how our on-site and remote tech support works.”

6. Do you offer free consultations or remote diagnostics?

Yes. We offer a free IT checkup, which can be done in person or remotely. We’ll evaluate your devices, network, or security setup and explain your best options — with no pressure or hidden fees.

7. What are your proactive maintenance plans?

Our TechCare Plans include continuous monitoring, system checkups, software updates, and cybersecurity protection. We keep your computers and networks running smoothly — either on-site or via remote management — with fewer breakdowns and predictable monthly pricing.

8. What types of computer problems can you fix?

We repair all types of desktops and laptops, handling slow performance, startup errors, Windows upgrades, virus and malware infections, internet connection issues, and hardware replacement. Many issues can even be resolved remotely without an on-site visit.

9. Can you help with data recovery and backup protection?

Yes. We provide data recovery, backup setup, and secure cloud or NAS storage options for both businesses and home users. We can even set up and monitor your backup systems remotely, so your files are always safe from loss or ransomware.

10. How can I schedule service or get remote support?

You can call us, visit our store, or schedule an on-site. For remote support, we’ll securely connect to your computer and fix issues while you watch — fast, safe, and convenient.