Privacy Policy

Effective Date: Oct 20, 2025
Prime TechCare — Protecting Technology, Empowering People

Your privacy matters to us. This Privacy Policy explains how Prime TechCare (“we,” “our,” or “us”) collects, uses, and protects your personal information through our website, remote support, onsite services, courses, and SMS communications.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

• Name, phone number, and email address (for scheduling, service communication, or SMS updates)

• Address or service location (for onsite visits)

• Payment information (securely processed by trusted third-party payment processors)

• Device information when you request tech support

• Information you share during consultations or training sessions

B. Automatically Collected Information

• IP address, browser type, and device type

• Pages visited, time spent, and site navigation behavior

• Cookies or similar tracking tools used for functionality and analytics

2. How We Use Your Information

Your information is used only to provide and improve our services, including:

• Scheduling and confirming appointments or classes

• Providing technical support and troubleshooting

• Sending service reminders, receipts, or updates

• Responding to questions and customer requests

• Processing payments and recordkeeping

• Sending occasional service promotions (only with your consent)

We do not sell, rent, or trade your personal information.

3. SMS Communications & Consent

By providing your mobile number, you consent to receive service-related or promotional SMS messages from Prime TechCare.
Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time by replying STOP to any message or contacting us directly.

SMS consent is not shared with third parties or affiliates.
We will never sell, rent, or disclose your mobile number or consent information to any outside party.

4. Who We Share Information With

We share information only with:

• Authorized technicians or employees who need it to provide service

• Trusted third-party providers (such as payment processors, appointment tools, and email systems) under strict confidentiality agreements

These partners are limited to using your data only for the specific services we hire them to perform.
We never share your information for marketing or resale purposes.

5. Remote Support and Security

Your trust is our priority:

• All remote sessions are fully encrypted and protected.

• You must grant explicit permission before any connection begins.

• You can see everything we do on your screen and end the session anytime.

• We never access files or data without your consent.

6. Data Retention and Protection

We retain your information only as long as necessary to fulfill the purpose of collection or as required by law.
Sensitive data such as passwords or remote session credentials are deleted immediately after service completion.
All data is stored on secure, encrypted systems with restricted access.

7. Your Rights and Choices

You may:

• Request access to your personal data

• Ask for corrections or deletion

• Withdraw consent for SMS or promotional emails

• Request a summary of your stored information

To exercise your rights, contact: info@primetechcarelv.com or 702-363-4499

8. Cookies and Tracking

We use cookies to improve your browsing experience, remember preferences, and measure performance.
You can disable cookies in your browser at any time without affecting basic site functionality.

9. Policy Updates

We may update this Privacy Policy as needed. The latest version will always be available on our website at: https://primetechcarelv.com/privacy-policy

12. Contact Us

If you have questions about our Privacy Policy or data practices, contact us:

Prime TechCare
3401 W. Sirius Ave. Ste. 2. Las Vegas, NV 89102
info@primetechcarelv.com
702-363-4499

11. Acceptance of terms

By using any of these sites, you signify your acceptance of this policy. Any continued use of these sites will be deemed acceptance to any changes to this policy. Please do not use any of these sites if you do not agree with this policy.

10. SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from LV Tech Solution LLC (Prime TechCare). This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://primetechcarelv.com/privacy-policy Message HELP for help. Reply STOP to any message to opt out.